Terms & ConditionsOrdering, approval, production, payments, and fulfillment +
Custom Work
Most OliPoly 3D products are custom-made. Because of that, final printed parts may show normal variation in color, texture, layer lines, and finish depending on the material, print settings, and design.
Quotes and Approval
Quotes are provided for review before production. A quote number may be issued in the format Q-#######. Once approved, it may be converted into an order number in the format OP-###### for production and tracking purposes.
Production may begin only after quote approval and any required deposit or payment has been received.
Payments
Payments may be accepted through third-party providers such as Stripe, PayPal, and Venmo. In some cases, cash may also be accepted for pickup or approved local delivery. Payment timing, deposit requirements, and remaining balances may vary by order.
Production and Timing
Estimated lead times are provided in good faith but are not guaranteed. Timing may vary based on order complexity, material availability, machine maintenance, design revisions, volume, and other business or production factors.
Design Files and Customer Content
Customers are responsible for ensuring they have the right to provide any files, logos, models, artwork, or instructions submitted for use in a project. OliPoly 3D is not responsible for verifying intellectual property ownership for customer-provided content.
Revisions and Changes
Changes requested after approval may affect pricing, timeline, or feasibility. Additional charges may apply when revisions require new design work, re-slicing, re-printing, or material changes.
Pickup, Delivery, and Shipping
Orders may be provided by pickup, approved local delivery, or shipping, depending on the project and arrangement. Customers are responsible for confirming shipping addresses and pickup or delivery details.
Once an order is shipped, carrier handling and transit delays are outside of our control.
Returns and Refunds
Because many orders are custom, approved custom work is generally not returnable once production has started. If there is an issue with an order, customers should contact OliPoly 3D promptly so a reasonable resolution can be reviewed.
Refund decisions, if any, are handled on a case-by-case basis.
Order Tracking and Updates
OliPoly 3D may provide a public order tracking page that shows limited customer-safe status information tied to an order number. This page is intended for convenience and should not be relied on for sensitive or confidential information.
Limitation
OliPoly 3D is not liable for indirect, incidental, or consequential damages arising from the use of its website, products, services, or delays beyond reasonable control.
Privacy PolicyWhat we collect, how we use it, and how tracking/payment data is handled +
Information We Collect
We may collect basic information you provide when submitting a request, placing an order, uploading files, or contacting us. This may include your name, email address, order details, uploaded content, and other project-related information you choose to provide.
How We Use Your Information
Your information is used to process orders, communicate with you, provide project updates, manage tracking information, coordinate fulfillment, and improve our services.
Payments
Payments are processed through third-party providers such as Stripe, PayPal, and Venmo. OliPoly 3D does not store full card details or full payment account details entered directly with those providers.
Order Tracking
Our order tracking page is accessible using an order number and displays limited, non-sensitive information about order status, payment status, fulfillment notes, and similar customer-safe updates.
Data Storage
Information may be stored using website forms, business tools, and secure third-party systems used to operate OliPoly 3D, including order and tracking systems. We only use that information for legitimate business purposes related to your request or order.
Sharing of Information
We do not sell personal information. We may share information only when reasonably necessary to process payments, communicate with service providers, deliver an order, or operate the business.
Your Requests
You may contact us to request updates or deletion of information, subject to any records we need to retain for business, legal, tax, payment, or dispute-resolution purposes.
Contact
If you have any questions about these policies, please contact us at OliPoly3D@gmail.com.